Merle Chen

Chief Talent Officer
The Lo & Behold Group
Sustaining a Strong Company Culture Whilst Orchestrating Transformation

Founded in 2005, The Lo & Behold Group ('TLBG') is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts shaping the F&B and hospitality scene.

Over the past ten years, the Group's portfolio has grown significantly from its successful first concept - Loof, to other establishments such as The White Rabbit, OverEasy, Tanjong Beach Club, Extra Virgin Pizza, The Black Swan, to name just a few.

Operating and growing in the midst of a rapidly evolving, volatile and highly competitive business environment, the organisation attributes its success to its team of passionate people and understands that to ensure scalability and competitiveness, it is critical to empower, enable and equip the organisation and employees with the right skills and tools to perform at their best.

Hear about TLBG's exciting HR journey as Chief Talent Officer, Merle Chen shares key insights, learnings and successes in orchestrating transformation whilst managing business-as-Unusual through:

  • Understanding the challenges and solutions to shaping and maintaining a great company culture through different phases of growth
  • Balancing the need for structure versus organic development
  • Leveraging technology to enable dynamic growth and establish an awesome employee experience